Key Responsibilities
1. IT Infrastructure Management
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Manage enterprise IT infrastructure including servers, storage, operating systems, virtualization platforms, cloud environments, and end-user computing.
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Ensure high availability, performance, scalability, and security of IT services.
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Establish infrastructure standards, policies, and operational procedures.
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Drive capacity planning, technology refreshes, and infrastructure modernization initiatives.
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Monitor infrastructure health and proactively mitigate operational risks.
2. Backup & Recovery Management
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Develop and implement enterprise backup and recovery strategies for on-premises and cloud environments.
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Ensure successful backup execution, monitoring, and reporting.
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Conduct regular backup restoration tests to validate recoverability.
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Define and manage backup retention policies in line with business and regulatory requirements.
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Monitor compliance with RPO (Recovery Point Objective) requirements.
3. Disaster Recovery (DR)
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Develop, maintain, and enhance Disaster Recovery
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Define and monitor RPO and RTO targets for critical applications and infrastructure.
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Coordinate periodic DR drills and failover testing activities.
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Ensure DR infrastructure readiness and documentation accuracy.
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Drive closure of observations identified during DR exercises and audits.
4. VMware & Virtualization Management
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Manage VMware vSphere, ESXi, vCenter, HA, DRS, SRM, and associated virtualization technologies.
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Lead VMware upgrades, migrations, patching, and capacity planning activities.
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Optimize resource utilization and infrastructure performance across virtual environments.
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Support virtualization strategy and hybrid cloud integration initiatives.
5. Cloud Infrastructure Management
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Manage cloud platforms such as Microsoft Azure, AWS cloud services.
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Establish cloud governance frameworks, security controls, and operational standards.
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Monitor cloud utilization and optimize infrastructure costs.
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Cloud-native adoption, and modernization initiatives.
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Ensure cloud resilience, backup integration, and regulatory compliance.
6. Hardware Asset Management
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Manage the lifecycle of servers, storage, laptops, desktops, and network devices.
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Oversee procurement, deployment, maintenance, warranty management, and disposal activities.
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Maintain asset inventory accuracy and compliance.
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Implement hardware refresh and lifecycle management strategies.
7. Software & License Management
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Manage software procurement, deployment, upgrades, renewals, and retirement.
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Ensure software license compliance and optimization.
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Maintain software asset inventory and entitlement records.
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Evaluate emerging technologies and recommend solutions aligned with business needs.
8. IT Asset Management (ITAM)
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Establish and govern IT Asset Management processes and policies.
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Maintain accurate hardware and software asset repositories and CMDB.
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Conduct periodic asset audits and reconciliations.
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Ensure compliance with audit, governance, and regulatory requirements.
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Track asset lifecycle from procurement through disposal.
9. Vendor Management
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Manage relationships with technology vendors, OEMs, cloud providers, managed service providers, and system integrators.
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Negotiate contracts, commercial agreements, SLAs, and renewals.
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Conduct vendor governance and performance review meetings.
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Drive cost optimization and service improvement initiatives.
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Ensure vendors meet contractual and regulatory obligations.
10. Security, Governance & Compliance
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Ensure infrastructure adheres to organizational security standards and regulatory requirements.
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Support internal audits, external audits, and compliance assessments.
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Drive vulnerability remediation and risk mitigation activities.
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Collaborate with Information Security teams on security control implementation.
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Ensure compliance with industry regulations and governance frameworks.
11. Project & Service Management
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Lead infrastructure, cloud, backup, DR, and transformation projects.
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Manage budgets, timelines, risks, resources, and stakeholder expectations.
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Drive automation and process improvement initiatives.
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Ensure adherence to ITIL processes including Incident, Problem, Change, Capacity, Availability, and Configuration Management.
12. Team Leadership & Stakeholder Management
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Lead and mentor infrastructure, cloud, backup, and asset management teams.
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Define KPIs, development plans, and performance objectives.
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Engage with business leaders to align technology initiatives with business priorities.
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Foster a culture of accountability, innovation, and continuous improvement.
Qualifications
Education
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Bachelor's Degree, Computer Science, Engineering, or related discipline.
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Master's Degree (Preferred).
Certifications (Preferred)
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ITIL Foundation/Managing Professional
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VMware VCP/VCAP
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Microsoft Azure Administrator/Architect
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AWS Certified Solutions Architect
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PMP/PRINCE2
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CISSP or equivalent security certification
Experience
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12–18 years of overall IT experience.
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Minimum 3–5 years in a for role managing enterprise infrastructure and cloud environments.
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Experience in Backup, Disaster Recovery, VMware Administration, Cloud Management, IT Asset Management, Vendor Management, and Service Delivery.
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Experience working within regulated industries such as BFSI, Financial Services, Insurance, Healthcare, or Enterprise IT environments is preferred.
Technical Skills
Infrastructure
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Windows Server
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Linux Administration
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Active Directory
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DNS, DHCP
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Storage & SAN Management
Virtualization
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VMware vSphere
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ESXi
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vCenter
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VMware SRM
Backup Solutions
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Commvault
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Veeam
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NetBackup
Cloud Platforms
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Microsoft Azure
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Amazon Web Services (AWS)
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Cloud Security & Governance
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Hybrid Cloud Architecture
Asset Management
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IT Asset Lifecycle Management
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Software Asset Management
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CMDB Management
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License Compliance
Monitoring & Management
Key Competencies
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Infrastructure Leadership
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Cloud Governance & Management
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Backup & Disaster Recovery Strategy
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VMware Administration
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Vendor & Contract Management
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IT Asset Management
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Financial & Budget Management
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Regulatory Compliance & Audit Readiness
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Risk Management
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Strategic Planning
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Stakeholder Management
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Team Leadership & People Development
This position is ideal for a senior IT leader responsible for Infrastructure Operations, Cloud Management, VMware, Backup & DR, Hardware & Software Asset Management, Vendor Governance, Compliance, and Technology Transformation across enterprise environments.
