Front Desk Executive (2–3 Years of Experience)
Location: Inspiron Psychological Well-being Centre
Are you an organized, confident, and client-focused professional with 2–3 years of front office experience? We are looking for a Front Desk Executive to represent Inspiron Psychological Well-being Centre as the first point of contact for clients and visitors.
As the Front Desk Executive, you will play a pivotal role in ensuring seamless day-to-day operations. Your responsibilities will directly impact client satisfaction, therapist coordination, and overall organizational efficiency.
Key Responsibilities:
Client Call & Communication Management:
- Handle incoming calls with clarity, empathy, and efficiency.
- Respond promptly to client inquiries, ensuring smooth communication flow.
Therapist & Schedule Coordination:
- Allocate client sessions thoughtfully, matching them with the right therapists.
- Manage therapist schedules, ensuring optimal utilization and zero conflicts.
Appointment & Calendar Management:
- Schedule, reschedule, and confirm appointments with precision.
- Send timely reminders to clients and therapists.
Accounts & Payment Handling:
- Manage client billing, payment collection, and maintain accurate financial records.
- Address billing-related queries professionally.
Stakeholder & Team Coordination:
- Liaise between Clinical, Marketing, and Operations teams to maintain workflow.
- Provide timely updates to Clinical Operations Leads and the Director.
Event & Workshop Coordination:
- Manage client communication and enrollments for workshops and special programs.
- Handle event payments and ensure accurate accounting.
Crisis Reporting & Client Satisfaction:
- Escalate operational issues and client concerns to leadership proactively.
- Support crisis management protocols when necessary.
- Ensure high client retention through professional service and immediate responsiveness.
- Drive sales of therapy packages by identifying client needs.
What We’re Looking For:
- 2–3 years of experience as a Front Office Executive in healthcare, wellness, or customer service sectors.
- Excellent verbal and written communication skills in English, Hindi & Other local languages.
- Strong organizational and multitasking abilities.
- Proficiency in CRM tools, scheduling software, and MS Office.
- Friendly, professional demeanor with a service-first mindset.
- Ability to collaborate closely with multi-functional teams.
Job Types: Full-time, Permanent
Pay: ₹350,000.00 - ₹420,000.00 per year
Benefits:
Work Location: In person
