Reviva Clinic is seeking a professional and customer-focused Front Desk Executive to manage front office operations and ensure an exceptional patient experience. The ideal candidate will be responsible for handling patient inquiries, scheduling appointments, coordinating consultations, and maintaining accurate records while providing excellent customer service.
Key Responsibilities
- Welcome and assist patients in a courteous and professional manner.
- Manage appointment scheduling, confirmations, and follow-ups.
- Handle incoming calls, WhatsApp inquiries, emails, and patient queries.
- Coordinate patient consultations with doctors and medical staff.
- Maintain accurate patient records and clinic documentation.
- Process payments and generate invoices as required.
- Follow up with prospective and existing patients regarding consultations and treatments.
- Ensure smooth day-to-day front desk and reception operations.
- Maintain patient confidentiality and adhere to clinic policies.
- Assist with administrative tasks and support clinic management when needed.
Requirements
- Bachelor's degree or equivalent qualification preferred.
- 1–3 years of experience in reception, front desk, customer service, or healthcare administration.
- Excellent communication skills in English, Hindi, and Punjabi.
- Proficiency in MS Office and basic computer applications.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Experience in a healthcare, cosmetic, or aesthetic clinic is an added advantage.
What We Offer
- Competitive salary and performance incentives.
- Professional growth opportunities in a leading hair transplant clinic.
- Supportive and dynamic work environment.
- Training and career development opportunities.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
