Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Kinaxis
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system complexities and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to develop their technical and problem-solving skills.
- Monitor system health and proactively identify potential risks to prevent disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Kinaxis.
- Strong analytical and troubleshooting abilities to diagnose and resolve complex software issues.
- Experience with system monitoring and incident management tools.
- Ability to work collaboratively with cross-functional teams to implement effective solutions.
- Excellent communication skills to clearly convey technical information to diverse stakeholders.
- Familiarity with software lifecycle processes and change management practices.
Additional Information:
- The candidate should have minimum 12 years of experience in Kinaxis.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
