Role: Communication Trainer
Designation: Communication Trainer
Location: Gurgaon
Years of experience: 0 to 1+ years
Concentrix is a technology-enabled global business services company
specializing in customer engagement and improving business performance.
We partner with ambitious, progressive executives around the world to
future-proof their business and stay ahead of the competition and
customer expectations.
Role and Key Responsibilities:
- Support Front Line Recruitment Teams to assess the quality of new
hires
- Consistent alignment with operations by auditing calls, e-mails and
chats.
- Understanding needs, conducting refresher training in English - as
per requirement
- Demonstrating innovation in training by incorporating the floor
requirement into the curriculum.
- Maintaining Data and MIS as per the training BPMS / requirement
- Supports intra & inter function collaboration
- Proactively implement best practices and add value across locations
- Attend the mandatory TTT program
- Interfaces with customers as per requirement
- Conducts Need Analysis and shares feedback with the stakeholders
- Meeting the monthly Conversion & Effectiveness targets
- Providing Feedback to the New Hires on Soft Skills and basic grammar
- Mentoring the New Trainers
- Participate in calibration of Trainers, QAs and Voice Coaches within
the team and with the TTBU training team
- Analyze and report findings for Process Training batches
- Conduct refreshers basis TNA, publish and execute for 100% closure
every month
- Meet the training requirements of the BU basis TNA
- Design & develop training processes (need identification to feedback
and follow through) in consultation with the training teams
- Track and report improvements
Key Skills and knowledge: :
- CAT Score of 6.5 or above
- Excellent communication skills (English & Hindi).
- Excellent facilitation and presentation skills
- Data handling / data interpretation and Data Management.
- Good people management and Interpersonal Skills.
- Good knowledge of computers and MS Office (Excel, Power point).
- Strong organizational and presentation skills
Educational Qualification – Graduation / Diploma (15 years of formal
education) in any discipline.
