Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Cloud Infrastructure Administration, Terraform
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying root causes and delivering timely resolutions to maintain system stability and performance. The position demands continuous engagement with complex environments to ensure seamless operation and support of critical applications, fostering collaboration with different teams to enhance overall system reliability and user satisfaction.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure effective communication and resolution of technical issues.
- Document and share knowledge to support continuous improvement and team learning.
- Assist in the development and implementation of best practices for system support and maintenance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Strong understanding of cloud infrastructure components and their interactions.
- Experience in troubleshooting and resolving complex technical issues within cloud environments.
- Ability to monitor system performance and implement corrective actions to prevent downtime.
- Familiarity with automation tools and scripting to streamline support processes.
- Excellent problem-solving skills with a focus on root cause analysis and solution delivery.
Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
