We are looking for a technically sound and responsible Backend IT Support Executive to provide internal technical support, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations.
Key Responsibilities
- Provide backend IT support to employees and internal teams.
- Troubleshoot and resolve hardware, software, network, and system-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
- Handle Windows OS, MS Office, email, and basic application-related issues.
- Troubleshoot LAN, Wi-Fi, internet connectivity, and basic networking problems.
- Manage user accounts, system access, password resets, and permissions.
- Maintain records of IT assets, devices, software, and accessories.
- Monitor and escalate unresolved technical issues to the appropriate IT team.
- Coordinate with vendors/service providers for hardware, networking, and other technical requirements.
- Maintain proper documentation of IT issues, resolutions, and maintenance activities.
- Ensure timely resolution of tickets and follow up with users.
- Support regular system updates, antivirus, backups, and basic IT security practices.
- Assist in maintaining smooth IT infrastructure across the office.
Required Skills
- Good knowledge of Windows Operating Systems and MS Office.
- Basic understanding of LAN, WAN, TCP/IP, DNS, DHCP and networking concepts.
- Hands-on troubleshooting experience with desktops, laptops, printers, and peripherals.
- Good understanding of hardware and software troubleshooting.
- Knowledge of IT asset management and ticketing systems will be an advantage.
- Strong problem-solving and troubleshooting skills.
- Good communication and interpersonal skills.
- Ability to work independently as well as in a team.
- Willingness to work in rotational shifts, if required.
Educational Qualification
- Diploma / Bachelor's degree in Computer Science, IT, Computer Applications, or a related field.
- Certifications such as CCNA, CompTIA A+, or Microsoft certifications will be an added advantage.
Candidate Profile
- 4-5 years of relevant experience in IT Support / Technical Support / Desktop Support / System Support.
- Should be proactive, responsible, and customer-service oriented.
- Should be comfortable handling multiple technical issues simultaneously.
What We Offer
- Opportunity to work with a growing surveillance technology organization.
- Learning and career growth opportunities.
- Professional and collaborative work environment.
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
Work Location: In person
