Job Title: Receptionist & Patient Counselor
Job Type: Full-time
Experience: 1–2 years preferred
Industry: Healthcare / IVF & Fertility
Location: Mumbai, Maharashtra 400078
Job Description
We are looking for a Receptionist & Patient Counselor to join our IVF and fertility clinic. The candidate will be responsible for managing the reception desk, handling patient enquiries, scheduling appointments, coordinating with doctors and clinic staff, and assisting patients throughout their clinic visits.
The ideal candidate should be confident, polite, well-presented, and have excellent communication and patient-handling skills.
Key Responsibilities
· Welcome and assist patients and visitors at the clinic.
· Handle phone calls, WhatsApp enquiries, and patient queries.
· Schedule and manage patient appointments.
· Coordinate patient visits with doctors and medical staff.
· Provide basic information about IVF, IUI, ICSI, fertility tests, egg donation, and other fertility services.
· Explain the basic consultation and clinic process to patients.
· Follow up with patients regarding appointments and consultations.
· Maintain patient records and appointment details.
· Handle front-desk administration and basic computer work.
· Maintain patient confidentiality and professional communication.
· Ensure patients receive a comfortable and positive experience at the clinic.
· Escalate medical or treatment-related questions to the doctor or appropriate medical professional.
Requirements
· Graduate in any discipline preferred.
· 1–3 years of experience in a hospital, IVF clinic, fertility centre, healthcare, reception, or patient counselling role preferred.
· Fluent communication in English, Hindi, and Marathi is mandatory.
· Good communication and interpersonal skills.
· Basic computer and MS Office knowledge.
· Good knowledge of WhatsApp, email, and appointment management.
· Pleasant personality and professional attitude.
· Strong patient-handling and follow-up skills.
· Ability to work in a busy healthcare environment.
Languages
· English – Fluent
· Hindi – Fluent
· Marathi – Fluent
What We Offer
· Competitive salary based on experience and skills.
· Professional and supportive working environment.
· Opportunity to work in the IVF and fertility healthcare sector.
· Career growth and learning opportunities.
· Full-time employment.
Salary
₹10,000 – ₹20,000 per month
Salary may vary depending on experience, communication skills, and suitability for the role.
How to Apply
Interested candidates can apply with their updated CV/Resume.
Job Location: 4th Floor, R. R. Realty Bulding, Plot No.111, Tank Rd, Ganesh Cooperative Housing Society, Nirmal Nagar, Bhandup West, Mumbai, Maharashtra 400078
Contact: +91 98333 26468
Email: [email protected]
Keywords: Receptionist, Patient Counselor, IVF Counselor, Fertility Counselor, IVF Clinic, Fertility Centre, Healthcare Receptionist, Front Desk Executive, Patient Care Executive, Marathi, Hindi, English.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
