Qualifications & Experience;
- 7+ years as Business Analyst in retail or consumer sectors.
- Bachelor’s in Engineering / Technology; MBA preferred.
- Certifications on PMP, Agile, and Scrum is an added advantage.
Reporting to CITO. Interfaces with Business Unit Heads, Finance, Audit functions
Work Schedule: 6 Days Working (Monday – Saturday)
Timings: 9:00 AM to 6:00 PM
Mode: Work From Office (WFO)
Salary:11L – 14LPA(Negotiable for Right Candidate)
Role Purpose:
- Establish and lead the Business Analysis and Project Management practice; own methods, tooling, and quality gates to ensure requirements
fidelity, scope control, and delivery predictability.
- Elicit, analyze, document, and validate business requirements; ensure traceability and alignment between business outcomes and technical delivery.
Key Responsibilities
- Define and govern BA and PMO frameworks (BRD/FRD templates, backlog hygiene, change control, UAT readiness, benefits tracking).
- Set standard operating procedures for discovery workshops, stakeholder mapping, and traceability (business functional technical).
- Run portfolio cadence: intake, prioritization, stage-gates, and steering committee reporting with measurable KPIs.
- Own requirements quality: peer reviews, signoffs, and traceability matrices; ensure scope baselining prior to build.
- Coach team members and build aligned capability for Retail Ops, Supply Chain, E-commerce, Finance & Compliance.
- Conduct stakeholder interviews, workshops, and Gemba/store walks; translate needs into BRD/FRD, user stories, and acceptance criteria.
- Map current vs target processes; create data flow diagrams and service blueprints; identify NFRs (performance, security, scalability).
- Maintain requirements traceability; manage changes via controlled CRs; support UAT planning and defect triage.
Skills & Competencies
- Expertise in business analysis methods, requirements elicitation, and documentation.
- Strong project/program governance (PMI/PRINCE2/Agile), risk management, and change control.
- Stakeholder leadership; negotiation and conflict resolution.
- Understanding of regulatory, audit requirements, and retail processes (POS, CRM, WMS, OMS, ERP).
- Structured elicitation, documentation, and modelling (process maps, sequence diagrams, data models).
- Retail domain knowledge (POS, loyalty, pricing, inventory, WMS/OMS, last-mile).
- Strong communication; facilitation; analytical reasoning.
- Tooling: Jira/Azure DevOps, Confluence, Visio/Lucidchart, SQL basics for data validation.
- Strong Interfaces with Business stakeholders, Solution Architects, Project Manager and Software teams KPIs
- Requirements defect density (prebuild) target.
- Scope variance (approved vs delivered) target; change request throughput & cycle time.
- % initiatives delivered on time/on budget.
- Portfolio value realisation (benefits vs baseline).
- Requirements completeness and clarity score; review pass rates.
- Defects attributable to requirements in UAT; CR cycle time.
- Stakeholder satisfaction (NPS) and UAT first-pass acceptance.
Interested Candidates send your profiles to,
[email protected]
Reach Us at : 8220014457
