Job Title: Technical Support Specialist
Location: Surat / Mumbai
Experience: 2–5 Years
Employment Type: Full-Time
About Us
Diamonds On Call is a fast-growing B2B online diamond marketplace connecting suppliers and buyers globally. As we expand across international markets, we are looking for a proactive Technical Support Specialist to help onboard clients and provide exceptional technical assistance.
About the Role
We're looking for a Technical Support Specialist to onboard customers and suppliers, provide technical assistance, and ensure a seamless experience on our B2B marketplace platform.
Key Responsibilities
- Onboard and support customers and suppliers.
- Assist with inventory uploads, APIs, plugins, and integrations.
- Troubleshoot technical issues and resolve client queries.
- Maintain CRM records and customer documentation.
- Coordinate with internal teams for issue resolution.
- Conduct client meetings and provide onboarding updates.
Requirements
- 2–5 years of experience in Technical Support, Customer Success, or Onboarding.
- Familiarity with APIs, integrations, and CRM tools.
- Strong communication and problem-solving skills.
- Ability to manage multiple client accounts effectively.
Why Join Us?
- Competitive salary
- Career growth opportunities
- Exposure to global clients
- Dynamic and collaborative work environment
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Application Question(s):
- Have you used any CRM tools such as HubSpot, Zoho, Salesforce, or similar?
- Have you conducted client onboarding and training sessions?
- Do you have experience supporting B2B SaaS, Marketplace, or Technology products?
- Briefly describe a technical issue you resolved for a customer and how you approached it.
Work Location: In person
