About NCR VOYIX
NCRV Grade Summary:
This entry-level role involves applying knowledge of routine operational tasks across multiple countries, performing standardized activities, and resolving straightforward issues. Work may also involve manual or process-driven tasks.
Job Profile:
- Learn and understand internal processes and systems, applying this knowledge to the timely creation and assignment of Incidents/Service Requests (SRs) to meet SLAs.
- Handle and route a high volume of incoming calls and emails.
- Collect issue details and accurately log information into desktop tools and systems.
- Monitor the progress of incidents and escalate any cases not resolved within the required timeframe.
- Schedule customer service activities using multiple tools and platforms.
- Provide phone support for retail customer systems and ensure all incidents and service requests are created promptly and accurately.
- Deliver clear, effective, and creative solutions to moderately complex user issues to maximize system and product availability.
- Take ownership of customer service requests and ensure timely and satisfactory resolution.
- Work in a 24/7 rotational shift environment, with focus on evening and night shifts.
Functional Skills & Competencies:
- Knowledge of:
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Problem routing, tracking, and escalation procedures
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Advanced troubleshooting and problemsolving techniques
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Data entry tools and related desktop applications
- Strong relationshipbuilding skills
- Excellent verbal, written, and activelistening communication skills
- Strong customer service orientation
- Ability to work effectively in a fastpaced, teamdriven environment
Education:
High School Diploma, Technical Diploma, Graduate Degree, or equivalent.
Experience:
year of relevant experience.
Irfan NCR
Job Description – Call Center Executive
Position: Call Center Executive
Work Type: 24×7×365 Operations (Rotational Shifts)
Location: [Add location if needed]
Department: Customer Support / Contact Center
Role Summary
We are looking to hire a customer-focused and energetic Call Center Executive to support our 24×7×365 customer service operations. The ideal candidate will possess strong communication skills, the ability to handle live customer calls, and proficiency in creating Service Requests (SR) both via phone and email.
Key Responsibilities
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Handle incoming live customer calls professionally and efficiently.
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Provide accurate information, resolve basic queries, and ensure a positive customer experience.
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Create and update Service Requests (SR) during calls.
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Process SRs received via email, ensuring timely and accurate documentation.
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Escalate unresolved issues to the relevant teams following internal protocols.
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Maintain high-quality standards, including call etiquette, responsiveness, and accuracy.
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Work in rotational shifts as part of a 24×7×365 process.
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Follow all contact center policies, performance metrics, and compliance guidelines.
Required Skills & Qualifications
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Excellent verbal and written communication skills in English (additional languages a plus).
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Prior experience in a call center or customer service environment is an advantage.
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Ability to multitask, handle pressure, and respond professionally in all situations.
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Basic computer skills, including email handling and ticketing/SR creation tools.
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Strong problem-solving skills and customer-first attitude.
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Willingness to work in a rotational 24×7 shift environment, including weekends and holidays.
Preferred Skills
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Experience in a technical or service-based customer support process.
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Familiarity with CRM or ticketing systems (e.g., ServiceNow, Salesforce, Zendesk, etc.).
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Ability to document customer interactions clearly and accurately.
Education
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Minimum: Higher Secondary (12th Grade)
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Preferred: Graduate degree in any discipline
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
