Job Profile: Team- Business Operations
Position Overview
Team will be responsible for supporting day-to-day administrative functions with a primary focus on record-keeping, documentation of customers’ and vendors’ records, and communication with customers and vendors. The role will also extend to assisting the Management, HR, and Accounts teams in their routine tasks to ensure smooth office operations.
Key Responsibilities
Office Administration
- Maintain filing, documentation, scheduling, and correspondence.
- Coordinate meetings, prepare agendas, and maintain minutes of meetings
- Assist management and accounts/HR teams in administrative tasks.
Customer Record-Keeping
- Maintain and update customer records, contracts, agreements, and payment details in physical and digital formats.
- Ensure accuracy and confidentiality of all customer-related data.
- Generate periodic reports on customer accounts, outstanding dues, and communication history.
- Support in compliance-related record-keeping as per organizational policies.
Communication & Coordination
- Draft and circulate professional letters, notices, and circulars for customers, vendors, and staff.
- Handle customer queries through phone calls, emails, and in-person communication.
- Act as a communication link between management and customers, ensuring timely updates and responses.
- Assist in preparing communication materials like newsletters, presentations, and reports.
- Support customer meetings, society/community updates, and grievance handling where required.
Skills & Competencies
- Strong written and verbal communication skills in English and local language.
- Excellent record-keeping, documentation, and organizational abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and basic data management tools.
- Ability to multitask, prioritize, and maintain accuracy under pressure.
- High level of integrity and confidentiality.
Qualifications & Experience
- Bachelor’s degree in Commerce/Arts/Management or equivalent qualification.
- 2–3 years of experience in office administration, record management, or communication roles.
- Prior exposure to real estate firms, customer-facing or support functions will be an added advantage.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
