Job Description
- Managing a team of 15 to 25 associates
- Responsible for AHT, attrition, shrinkage, and Csat management
- Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Conducting training of team members to maximize their potential.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Responsible for driving process-related KPIs
- Work Module – Work from Office
Candidate Profile
- Minimum 12 pass with 2 years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work in a flexible schedule.
Salary upto 28K in hand
Add: Bhavya Corporate Tower 8th Floor, opposite Bank of Baroda, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010
Looking for immediate joiners.
Salary- Best in the industry
Interested candidates contact Kathakali@ 9836272131 or share CV to [email protected]
Pay: ₹25,000.00 - ₹28,000.00 per month
Work Location: In person
