Greater Noida, Uttar Pradesh
Job Summary
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Key Responsibilities
Incident & problem management
Serve as the senior escalation point (L3) for production incidents across GL, AP, AR, FA, CM, Tax, Intercompany, and SLA, diagnosing root causes and driving them to resolution within SLA.
Manage the full incident lifecycle in the ITSM tool (e.g., ServiceNow / Jira) — triage, prioritization, investigation, resolution, and root-cause analysis — and lead problem management to eliminate recurring issues.
Log, manage, and follow through on Oracle Service Requests (SRs) via My Oracle Support, including escalations to Oracle Development for product bugs and patches.
Functional configuration & support
Maintain and troubleshoot configurations across the core modules: chart of accounts, ledgers, accounting calendars, AutoAccounting, payment processing, bank reconciliation, asset books and depreciation, tax rules and rates, and intercompany balancing.
Investigate and resolve Subledger Accounting (SLA) mapping issues, accounting exceptions, and period-close blockers.
Support and troubleshoot month-end and year-end close activities, working closely with Finance to ensure timely and accurate close.
Release & change management
Own the impact assessment, testing, and regression of Oracle's quarterly Fusion release updates; identify new features and risks, and coordinate UAT with the business.
Manage configuration changes through a controlled change-management process, including documentation, approvals, and deployment via sandbox-to-production promotion.
Maintain and update setup documentation, functional designs, and the configuration workbook (BR100 / setup registers).
Integrations, data & reporting
Troubleshoot inbound/outbound integrations and FBDI/ADFdi data loads, working with technical teams to resolve interface and conversion errors.
Support and maintain financial reporting — OTBI, BI Publisher, Financial Reporting Studio (FRS), and Smart View — and resolve report and data-extract issues.
Investigate data integrity issues and support reconciliation between subledgers and the general ledger.
Stakeholder management & leadership
Act as a trusted functional advisor to Finance stakeholders, translating business requirements into Fusion solutions and recommending best practices.
Mentor and provide technical/functional guidance to junior support analysts, and conduct knowledge-transfer sessions.
Contribute to continuous service improvement — identifying automation opportunities, reducing ticket volumes, and improving the support knowledge base.
Skill Requirements
7+ years of Oracle Financials experience, with significant hands-on Oracle Fusion / ERP Cloud support and implementation experience.
Deep functional expertise across GL, AP, AR, FA, and Cash Management, plus strong working knowledge of Fusion Tax, Intercompany, and Subledger Accounting.
Proven experience managing Oracle quarterly release updates and an end-to-end production support environment against defined SLAs.
Strong skills in FBDI/ADFdi data loads, OTBI/BI Publisher reporting, and the My Oracle Support / SR process.
Solid understanding of accounting principles and the financial period-close cycle.
Excellent problem-solving, communication, and stakeholder-management skills.
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