Job Criteria
Qualification & Experience
- Any graduate with 1–2 years of relevant experience in a salon, clinic, hotel, or premium service environment.
- Candidates with experience in clinic/salon reception and customer service will be preferred.
Key Responsibilities & Skills
- Manage customer appointments, bookings, rescheduling, and cancellations.
- Handle customer calls, enquiries, follow-ups, and appointment confirmations professionally.
- Coordinate effectively with customers and internal teams to ensure a smooth service experience.
- Manage billing software and maintain accurate customer and transaction records.
- Handle cash, card, and UPI transactions with basic understanding of payment processes.
- Welcome and assist VIP and premium customers with a high level of hospitality and professionalism.
- Collect customer feedback and ensure appropriate follow-up.
- Handle customer complaints and resolve issues with patience and a service-oriented approach.
- Maintain a thorough understanding of the products and services offered.
- Ensure a pleasant, organized, and professional reception experience for every customer.
Candidate Profile
- Pleasant, confident, energetic, and well-groomed personality.
- Strong hospitality and customer-service orientation.
- Excellent communication and interpersonal skills.
- Ability to handle customers professionally, including VIP clientele.
- Good coordination, multitasking, and problem-solving abilities.
- Willingness to work on weekends and holidays on a rotational-shift basis.
- Ability to work in a fast-paced, premium-service environment.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
