A Receptionist is responsible for managing the front desk operations of the hospital, greeting patients and visitors, handling inquiries, scheduling appointments, and ensuring smooth communication between patients and hospital departments. The Receptionist serves as the first point of contact and plays a key role in providing excellent customer service.
Key ResponsibilitiesFront Desk Management
- Welcome patients, visitors, and guests in a professional and courteous manner.
- Manage the reception area and ensure it remains organized and presentable.
- Direct patients and visitors to the appropriate departments or personnel.
Patient Registration & Appointments
- Register new patients and update patient records accurately.
- Schedule, reschedule, and confirm appointments.
- Maintain appointment schedules and coordinate with doctors and other departments.
Communication & Coordination
- Answer incoming phone calls and respond to inquiries promptly.
- Transfer calls and relay messages to the appropriate staff members.
- Provide information regarding hospital services, consultation timings, and procedures.
Administrative Support
- Maintain patient records and filing systems.
- Handle correspondence, emails, and documentation.
- Assist with billing-related inquiries and payment collection, if required.
- Prepare daily reports and maintain registers as assigned.
Customer Service
- Address patient concerns and complaints professionally.
- Ensure a positive patient experience by providing timely assistance.
- Maintain confidentiality of patient information at all times.
Documentation & Record Keeping
- Maintain accurate records of patient visits and appointments.
- Ensure all forms and documents are completed and filed properly.
- Assist in preparing reports and administrative documents as required.
Skills Required
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Good organizational and multitasking abilities.
- Professional appearance and behavior.
- Attention to detail and accuracy.
- Ability to work under pressure in a busy healthcare environment.
Educational Qualifications
- Bachelor's Degree in any discipline preferred.
- Diploma or certification in Office Administration or Front Office Management is an added advantage.
Experience
- Minimum 1–2 years of experience as a Receptionist, Front Office Executive, or Customer Service Representative.
- fresher can also apply
- Experience in a hospital or healthcare setting is preferred.
Technical Competencies
- Proficiency in MS Office (Word, Excel, Outlook).
- Knowledge of hospital management software is an advantage.
- Basic computer and data entry skills.
Language Requirements
- Fluency in Tamil and English is essential.
- Knowledge of additional regional languages is an added advantage.
Work Environment
- Hospital / Clinic / Healthcare Facility.
send your resume :[email protected]/6385429979
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
