We are seeking a highly professional, organized, and customer-centric Front Office Executive to manage our front desk operations in Trichy. As the primary point of contact for the Nothing brand, the successful candidate will be responsible for delivering an exceptional customer experience, ensuring polite and timely grievance redressal, and maintaining meticulous digital records.
The ideal candidate must possess robust system knowledge, strong proficiency in data management, and a strict commitment to achieving operational Turnaround Time (TAT) targets.
Key Responsibilities
- Customer Relations Management: Greet walk-in clients professionally, address inquiries politely, and ensure an empathetic approach to customer grievance resolution.
- TAT SLA Compliance: Streamline customer intake processes to strictly adhere to established Turnaround Time (TAT) benchmarks, ensuring zero delays in customer service delivery.
- Data Administration: Utilize Microsoft Excel to accurately log customer data, generate daily service reports, track repair statuses, and maintain database integrity.
- System Operations: Operate proprietary CRM software, internal ticketing applications, and inventory systems efficiently to log and track incoming devices.
- Inter-departmental Coordination: Coordinate seamlessly with the backend technical team to facilitate rapid resolution of device issues and provide transparent updates to clients.
- Front Office Maintenance: Maintain a clean, professional, and orderly reception area in alignment with corporate brand standards.
Requirements & Qualifications
- Education: Bachelor’s Degree or equivalent Diploma in any discipline.
- Experience: 1 to 4 years of experience in front office administration, customer service helpdesks, or corporate hospitality (prior experience in consumer electronics or telecom service centers highly preferred and freshers can also apply)
- Technical Proficiency: Strong system knowledge with verified capabilities in operating web-based database management tools and CRM platforms.(Training for CRM tools will be provided).
- Excel Expertise: Advanced operational skills in MS Excel (proficient in formatting, sorting, filtering, and executing basic analytical formulas).
- Operational Mindset: Demonstrated ability to work under pressure and consistently hit key performance indicators (KPIs) related to customer waiting times and service TAT.
- Communication Skills: Professional fluency in Tamil and a high level of proficiency in corporate English (both verbal and written).
Compensation & Benefits
- Competitive remuneration package commensurate with experience and industry standards.
- Performance-based incentives tied to TAT achievements and customer satisfaction ratings.
- A structured path for professional growth within a rapidly expanding global tech brand.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Paid sick time
Work Location: In person
