Job Description – Hotel Reservation Executive
Location: Noida Sector 4
Salary: ₹20,000 - ₹25,000
Department: Reservations
Job Summary
We are looking for a detail-oriented and customer-focused Hotel Reservation Executive to join our team in Noida Sector 4. The role involves handling guest reservations, responding to inquiries, and ensuring a smooth booking experience while maximizing room occupancy and revenue.
Key Responsibilities
- Manage hotel room reservations through phone, email, and online channels.
- Assist guests with booking inquiries, room availability, rates, and hotel services.
- Process new reservations, modifications, cancellations, and confirmations accurately.
- Coordinate with Front Office, Sales, and Housekeeping for seamless guest service.
- Maintain reservation records and update the property management system (PMS).
- Upsell room categories and hotel services to maximize revenue.
- Handle guest requests and complaints professionally and promptly.
- Prepare daily reservation reports and occupancy updates.
Requirements
- Graduate in Hospitality, Hotel Management, or any relevant field.
- 1–2 years of experience in hotel reservations or front office operations preferred.
- Good communication and customer service skills.
- Familiarity with PMS software and online booking platforms is an advantage.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of MS Office (Excel, Word, Outlook).
What We Offer
- Salary: ₹20,000 - ₹25,000 per month
- Professional work environment and growth opportunities.
- Training and development in hotel operations.
Location
- Noida Sector 4, Uttar Pradesh
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
