JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Manager Soft ServicesWhat this job involves: As a Facilities Manager for Soft Services at JLL, you'll be at the heart of creating exceptional workplace experiences for our clients. This role centers on managing and optimizing soft services operations including cleaning, catering, reception, security, mailroom, and waste management across assigned facilities. You'll serve as the primary point of contact for soft services delivery, building strong relationships with service providers, clients, and stakeholders to ensure seamless operations that enhance the everyday experience of building occupants. At JLL, we embrace more innovative ways of working, and you'll have the opportunity to drive continuous improvement initiatives that elevate service standards while managing budgets, contracts, and compliance requirements. What sets JLL apart is our culture of collaboration, locally and across the globe, which means you'll have access to a network of experts and resources to support your success. This position requires someone who can balance strategic thinking with hands-on operational management, someone who thrives in a dynamic environment where every day brings new challenges and opportunities to make a meaningful impact on how people experience their workplace.
What your day-to-day will look like: Oversee the delivery of all soft services including cleaning, catering, reception, security, waste management, and pest control, ensuring consistent quality and adherence to service level agreements
Manage vendor relationships and contracts, conducting regular performance reviews, addressing service issues promptly, and driving accountability for service excellence
Conduct regular site inspections and audits to assess service quality, identify improvement opportunities, and ensure compliance with health, safety, and environmental standards
Develop and manage soft services budgets, tracking expenditures, identifying cost-saving opportunities, and providing detailed financial reporting to clients and stakeholders
Coordinate with client representatives and building occupants to understand their needs, gather feedback, and implement service enhancements that improve satisfaction and workplace experience
Lead sustainability initiatives related to soft services, including waste reduction programs, environmentally responsible cleaning practices, and resource conservation efforts
Respond to service requests, complaints, and emergencies with professionalism and urgency, implementing corrective actions and preventive measures as needed
Maintain comprehensive documentation including service records, incident reports, inspection logs, and contract documentation to ensure operational transparency and compliance
Collaborate with hard services teams, property management, and other stakeholders to ensure integrated facilities management and seamless service delivery
Required qualifications: Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field, or equivalent combination of education and experience
Minimum 5 years of experience in facilities management with specific focus on soft services operations in commercial, corporate, or institutional environments
Proven track record of managing multiple service providers and contracts simultaneously, with demonstrated ability to drive performance and accountability
Strong understanding of health and safety regulations, environmental compliance, and industry best practices relevant to soft services operations
Excellent budget management skills with experience forecasting, tracking expenditures, and identifying cost optimization opportunities
Outstanding communication and interpersonal skills with the ability to build effective relationships with clients, vendors, and colleagues at all organizational levels
Proficiency in facilities management software, Microsoft Office Suite, and computerized maintenance management systems (CMMS)
Demonstrated problem-solving abilities with a proactive, solution-oriented mindset and the capacity to manage multiple priorities in a fast-paced environment
Preferred qualifications: Professional certifications such as Facility Management Professional (FMP), Certified Facility Manager (CFM), or equivalent industry credentials
Experience working within a corporate real estate services organization
Knowledge of sustainability frameworks and experience implementing green cleaning programs, waste diversion initiatives, or other environmental management practices
Familiarity with quality management systems such as ISO 9001, ISO 14001, or industry-specific service standards
Experience with contract negotiation, procurement processes, and vendor selection methodologies
Bilingual capabilities or multilingual skills that support diverse workplace environments and client needs
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
