Head - CCRG (Critical Concerns Review Group)

Mahindra & Mahindra Ltd -
Chakan, Pune, Maharashtra

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Job details

23 hours ago

Qualifications

Statistics
Mechanical engineering
Software deployment
Mechanical Engineering
Quality management
Six Sigma
Project management
Quality assurance
Bachelor's degree
Systems engineering
Powertrain
B.E.
Manufacturing
Automotive diagnostics
Leadership
Analytics

Full job description

Responsibilities & Key Deliverables

1. Field Quality & Failure Resolution

Own resolution of critical field issues across vehicle systems (Mechanical, Electrical, Powertrain).
Drive structured root cause analysis through joint investigations with cross-functional teams and suppliers.
Establish robust failure diagnostics, benchmarking, and corrective action frameworks.
Lead in management reviews (Quality council) for update to senior management.

2. Technical Leadership & System Expertise

Provide strategic technical direction on vehicle systems, diagnostics, and failure modes.
Ensure integration of mechanical, electronic, and software systems for end-to-end vehicle performance.
Build advanced capabilities in diagnostics, measurement techniques, and validation tools.

3. Cross Functional Integration

Collaborate with PD , Manufacturing, Supplier Quality, Service, and Program teams for issue resolution and design improvements.
Lead joint investigations and represent the function in customer reviews, audits, and escalations.
Drive horizontal deployment of learnings across platforms and vehicle programs.

4. Product Improvement & Feedback Loop

Translate field insights into actionable design improvements and robustness enhancements.
Influence product development through participation in design reviews and validation sign-offs.
Drive continuous improvement in reliability, serviceability, and customer satisfaction.

5. Team Leadership & Capability Building

Lead, mentor, and build a high-performing technical team across sub-domains.
Develop capability in diagnostics, validation, and system engineering across levels.
Foster a culture of quality, ownership, and customer-first mindset.

Key Deliverables

Reduction in field failure rates and improved customer satisfaction
Faster closure of field issues with robust root cause identification
Develop ICA and PCA for field solution aligned to field concerns resolution timelines
Strong feedback loop driving product reliability improvement
Capability development across validation and diagnostic domains

Preferred Industries

Electrical

Education Qualification

B.E. / B.Tech in Mechanical Engineering (preferred)

General Experience

15+ years in Quality Assurance in Passenger Car and Small Commercial Vehicle segment

Critical Experience

Exposure in Quality Management System deployment through structured product, process and Component Audit at PU/Plant level.Experience of Quality Assurance function and Exposure to manufacturing processes.Prior experience of handling CQA Head role for large plant like Nashik/ Chakan.Prior experience first time right launches in automotive passenger/commercial vehicle segments or Powertrain products.Experience of leading a medium to large sized team

System Generated Core Skills

Analytical Thinking

Business Analytics

Quality Assurance (QA)

Total Quality Management (TQM)

Resource Management

Product Audit

Quality System

Auditing

Process Design & Implementation

Reliability Improvement

Project Management

Statistical Analysis

Supplier Quality Management (SQM)

Quality Control

Quality Management System (QMS)

Continuous Process Improvement

Process Knowledge - Manufacturing

Automotive Technology

Six Sigma

Cost Benefit Analysis

ISO - Quality Management

Process Knowledge - MPDS

Business Statistics

System Generated Secondary Skills

Job Segment: Mechanical Engineer, Systems Engineer, Electrical, Engineer, Engineering, Automotive

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