Job Title: IT & Network Administrator
Location: Mumbai
Department: IT / Operations
Reports to: Sr. Incharge - HR & Admin
Employment Type: Full-time
About Us:
At RAS, a leading skincare brand built on innovation and integrity, technology plays a critical role in keeping our teams connected, productive, and secure. We are seeking a skilled IT & Network Administrator to support our growing team and manage the backbone of our digital operations—ensuring smooth day-to-day office function and long-term infrastructure reliability.
Key Responsibilities:
Daily Office IT Support:
- Act as the first point of contact for all IT-related queries and support issues
- Set up and maintain workstations, monitors, printers, and peripherals for employees
- Manage email accounts, shared drives, and permissions (Microsoft 365 / Google Workspace)
- Troubleshoot office equipment (printers, scanners, video conferencing tools)
- Support staff with basic technical training and how-to guidance
- Coordinate with vendors for hardware repair, IT consumables, and software renewals
Network Administration:
- Monitor and maintain network performance (Wi-Fi, LAN/WAN, internet uptime)
- Install, configure, and manage network hardware (switches, routers, firewalls)
- Ensure VPN and remote access tools are functioning smoothly for hybrid teams
- Maintain network security, firewall policies, and backup systems
- Address internet connectivity issues and liaise with ISPs when required
System & IT Infrastructure:
- Maintain user access control, security settings, and data backup schedules
- Ensure devices are updated with antivirus and security patches
- Manage on-site or cloud servers, shared storage, and file access policies
- Keep IT documentation up to date (inventory, login credentials, manuals, etc.)
- Support the setup and smooth running of office software and collaboration tools (Teams, Zoom, Slack, etc.)
Staff Coordination & Communication:
- Collaborate with teams to understand tech needs and resolve internal issues quickly
- Assist with on-boarding new employees (email setup, device allocation, orientation)
- Train staff on new tools, cyber security best practices, and basic troubleshooting
- Act as liaison between departments and external IT vendors or service providers
- Maintain clear communication with non-technical users in a supportive, friendly manner
Administrative Tasks:
· Maintain and manage office documentation and records.
· Coordinate with HR for on-boarding, attendance, and employee support activities.
· Oversee facility-related tasks including housekeeping, supplies, and vendor management.
· Handle minor office repairs and liaise with contractors or service providers when needed.
· Support smooth functioning of daily office operations.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 1–3 years of IT support and network management experience
- Familiarity with Windows/Mac OS, Microsoft 365 Admin, and cloud systems
- Working knowledge of networking, firewalls, and endpoint security tools
Key Soft Skills:
- Excellent communication and interpersonal skills
- Organized, reliable, and able to prioritize tasks independently
- Team-oriented with a strong sense of responsibility and ownership
- Ability to translate tech into simple terms for non-technical staff
Why Join Us?
- Be part of a purpose-driven, fast-growing skincare company
- Work in a modern office with a collaborative, wellness-focused culture
- Enjoy employee discounts, and career development support
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
