Job Title: Ticketing Executive (Air Ticketing)
Job Summary
We are looking for a detail-oriented Ticketing Executive to handle domestic and international flight bookings. You will be responsible for providing seamless travel solutions, managing reservations through GDS platforms, and ensuring high-quality customer support. This role is ideal for someone with strong knowledge of airline fare rules and a customer-first approach.
Key Responsibilities
Flight Booking & Ticketing: Handle end-to-end domestic and international bookings and issue tickets accurately using airline portals and GDS platforms.
Amendments & Cancellations: Process rebooking, date changes, cancellations, and refunds according to airline and company policies.
Customer Support: Assist customers with flight queries via calls, emails, or chat (fare details, baggage policies, seat selection, etc.).
Fare Management: Calculate accurate fares, apply discounts, and compare flight options to provide the most economical choices to customers.
GDS & PNR Management: Work on GDS (Amadeus, Galileo, or Sabre) to manage PNRs (Passenger Name Records) and ensure timely ticketing.
Vendor Coordination: Liaise with airlines and consolidators to resolve booking issues, seek fare waivers, or manage special service requests (SSRs).
Documentation & Reporting: Maintain accurate booking records, transaction logs, and share MIS reports with the management.
Preferred Candidate Profile
Experience: 1to 4+ years
Education: Graduate in any discipline (IATA certification or Degree in Travel & Tourism is a plus).
Technical Skills: Proficiency in at least one GDS (Amadeus, Galileo, or Sabre) and MS Excel.
Language Skills: Fluent in Hindi and English (Both written and verbal).
Domain Knowledge: Good understanding of airline fare rules, cancellation norms, and reissuance procedures.
Soft Skills: Polite, professional, and able to handle last-minute booking challenges under pressure.
Flexibility: Willingness to work in rotational shifts and weekends if required.
Pay: ₹15,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
