Job Description – Email Support Executive
Job Title: Email Support Executive
Location: Bengaluru
Experience: Minimum 1 Year (Mandatory)
Employment Type: Full-Time
Job Summary
We are looking for a dedicated and customer-focused Email Support Executive with at least 1 year of experience in email support or customer service. The ideal candidate should have excellent written communication skills, strong problem-solving abilities, and experience handling customer queries through email while maintaining high service quality.
Key Responsibilities
- Respond to customer queries via email in a timely and professional manner.
- Resolve customer issues by providing accurate information and appropriate solutions.
- Handle customer complaints effectively and ensure complete resolution.
- Escalate complex issues to the relevant departments when required.
- Maintain detailed records of customer interactions in CRM or ticketing systems.
- Ensure adherence to quality standards, SLAs, and company policies.
- Meet daily productivity and quality targets.
- Maintain confidentiality of customer and company information.
Required Skills
- Excellent written English communication skills.
- Minimum 1 year of experience in Email Support, Customer Support, or Technical Support.
- Strong analytical and problem-solving skills.
- Good typing speed and computer proficiency.
- Experience using CRM or ticketing tools is preferred.
- Ability to work in a fast-paced environment and manage multiple tasks.
Eligibility
- Any Graduate.
- Minimum 1 year of relevant experience in email support/customer support.
- Good knowledge of MS Office and email handling.
- Willingness to work from the office and in rotational shifts, if required.
Preferred Qualifications
- Experience in international email support will be an added advantage.
- Customer-first approach with excellent interpersonal skills.
Salary & Benefits
- Competitive salary based on experience.
- Performance-based incentives.
- Career growth opportunities.
- Professional training and development.
- Health insurance and other company benefits as per company policy.
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
