Position: Customer Support Associate (Full-Time | Remote)
Salary: ₹10,000 - ₹11,000/month (during probation period)
Experience: Freshers with relevant internship experience can apply
Working days: Monday to Saturday | 10 AM to 7 PM
Note: Immediate Joiners are preferred
About Company:
Namhya Foods Pvt. Ltd. (www.namhyafoods.com) is a Shark Tank India Season 1 featured D2C wellness brand bringing traditional Ayurvedic wisdom to modern lifestyles through innovative wellness products and teas.
Role Overview:
We're looking for a proactive and customer-focused individual who can take ownership of customer interactions and ensure a seamless customer experience while working independently in a remote setup.
Key Responsibilities:
- Resolve customer queries and complaints via calls, emails, social media, and other customer support portals.
- Coordinate with internal teams to ensure smooth order fulfillment and customer success.
- Maintain accurate customer records and databases using Google Sheets and Excel.
- Respond to customers professionally, empathetically, and in a timely manner.
- Take ownership of customer concerns and ensure effective resolution.
- Support day-to-day customer support operations and process improvements.
What We're Looking For:
- Strong verbal and written communication skills in Hindi and English.
- Knowledge of regional languages will be an added advantage.
- Comfortable handling customer interactions through emails and social media platforms.
- Working knowledge of Google Sheets and Excel.
- Prior customer support experience, including internships, is a plus.
- Proactive, responsible, and able to work independently with minimal supervision.
- Comfortable working remotely.
What's In It For You?
- Opportunity to work with a fast-growing Shark Tank featured D2C wellness brand.
- High ownership and hands-on learning.
- Exposure to end-to-end customer experience operations.
To Apply:
Please share your Resume at [email protected].
Pay: ₹10,000.00 - ₹11,000.00 per month
Application Question(s):
- Are you comfortable working in a remote setup?
- Are you available to start immediately?
- Are you comfortable with the monthly salary of ₹10,000 during probation period?
- Do you have prior experience in customer support?
Work Location: Remote
