Job Description – Associate Operations (CSA) / Lead Conversion Executive
Company: Radical Minds Technologies Pvt. Ltd.
Location: BangaloreEmployment
Type: Full-Time Work
Mode: Work from Office
Openings: 40Shift:
Rotational Shift
Working Days: 6 Days a Week
Weekly Off: 1 Rotational Week
OffSalary: ₹21,000 per month
Joining: Immediate Joiners Preferred
About the Role
We are hiring enthusiastic and customer-focused professionals for the role of Associate Operations (CSA) – Lead Conversion Executive. The candidate will be responsible for handling customer inquiries related to skincare, beauty, and cosmetology services, guiding customers through available treatments, and converting leads into confirmed walk-in appointments. The role requires excellent communication, customer handling, and sales conversion skills.
Key Responsibilities
- Handle inbound and outbound calls from prospective customers.
- Understand customer requirements and provide accurate information about skincare and cosmetology services.
- Convert inquiries into confirmed appointments and maximize lead conversion rates.
- Build and maintain positive customer relationships through effective communication.
- Address customer queries, concerns, and objections professionally.
- Follow up with interested leads and ensure timely closures.
- Update customer information and interaction details in CRM systems.
- Maintain high standards of customer service and customer satisfaction.
- Achieve daily, weekly, and monthly conversion targets.
- Coordinate with internal teams to ensure a smooth customer experience.
Eligibility Criteria
- Graduate in any discipline.
- Minimum 1 year of experience in Sales, Telesales, Lead Conversion, Customer Service, Telecalling, or related roles.
- Immediate joiners will be preferred.
- Experience in the skincare, beauty, wellness, cosmetology, or healthcare industry is an added advantage.
Language Requirements
- Strong English communication skills (Mandatory)
- Along with any one of the following:
- Kannada
- Hindi
- Bengali
- Marathi
- Gujarati
Required Skills
- Excellent verbal and written communication skills.
- Strong persuasion and negotiation abilities.
- Customer-focused approach with problem-solving skills.
- Ability to handle objections and close leads effectively.
- Basic knowledge of CRM tools and customer data management.
- Ability to work in a target-driven environment.
- Good interpersonal and relationship-building skills.
Preferred Skills
- Experience in lead generation, lead conversion, telesales, or appointment fixing.
- Exposure to skincare, beauty, wellness, cosmetology, or healthcare services.
- Knowledge of customer relationship management (CRM) software.
- Strong follow-up and customer retention skills.
Pay: Up to ₹21,000.00 per month
Work Location: In person
