Motivated and customer-centric Inbound and Outbound Executive to manage customer queries through Voice Channels. The role requires excellent communication & Listening skills, problem-solving ability, and a customer-first attitude to deliver a seamless experience to VISL’s B2B and B2C customers.
- Identifying customers’ needs, respond promptly to customer inquiries regarding product information, order status, billing, returns, and services.
- Resolve customer issues with professionalism and empathy ensuring first call resolution (FCR).
- Ability to multi-task, set priorities and manage time effectively, coordinate with warehouse, sales, accounts, and service teams to resolve customer issues.
- Follow up customer calls wherever necessary
- Rotational Shift
Qualification : Graduate with no work experience OR Undergraduate with at least 6 months experience. ➢ Skills Required : Basic Knowledge of computer usage like how to browse Internet and operate applications, MS Office applications like Word and Excel Excellent verbal & written communication skills in English and Hindi (regional language proficiency is a plus). Strong customer handling skills with patience, empathy, and problem-solving attitude. Typing test 22 WPM with 90% Accuracy.
