Are you passionate about providing exceptional customer support in the world of e-commerce? Do you have a strong command of both written and spoken English? TSR Global Solutions is looking for a Shopify Customer Support Trainee to join our dynamic team.
Key Responsibilities:
1. Provide top-notch customer support through various channels such as email and live chat
2. Assist customers with order management and inquiries related to their purchases
3. Utilize your knowledge of e-commerce to troubleshoot and resolve customer issues
4. Work closely with our team to ensure a seamless customer experience
5. Maintain a high level of professionalism and efficiency in all customer interactions
6. Stay up-to-date on Shopify platform updates and trends in the e-commerce industry
7. Continuously strive to improve customer satisfaction and loyalty through your support efforts
Requirements & Work Setup: -
Shifts: AU/NZ Time Zone (Early morning shift: 2:30 AM - 10:30 AM IST).
- Must have an excellent command of written and oral English.
- Reliable Work From Home (WFH) setup is mandatory: A functional laptop/PC and a highly stable internet connection.
If you are a proactive and detail-oriented individual with a passion for helping customers succeed, we want to hear from you! Join TSR Global Solutions and be part of a supportive team that values your growth and development in the e-commerce world. Apply now and take the first step towards a rewarding career in customer support!
Assisting in the documentation and creation of Standard Operating Procedures (SOPs) for e-commerce support workflows.
Pay: ₹4,000.00 - ₹20,000.00 per month
Application Question(s):
- What's your expected salary?
- Do you have prior experience working with e-commerce platforms like Shopify, WooCommerce, or Magento?
- Are you familiar with basic troubleshooting for online orders, such as tracking shipments or processing refunds?
- Are you comfortable working in the Australia/New Zealand time zone (which may involve night or early morning shifts)?
- Do you have a dedicated laptop/PC and a stable internet connection to work remotely?
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: Remote
