The International Patient Relationship Manager is responsible for managing and coordinating the complete journey of international patients, from the initial inquiry through treatment, discharge, and post-treatment follow-up. The role serves as the primary point of contact for international patients and their families, ensuring a seamless, comfortable, and patient-centered experience while coordinating with medical, administrative, travel, and support teams.
-
Act as the single point of contact for international patients and their attendants.
-
Respond to patient inquiries through phone, email, WhatsApp, and other communication channels.
-
Guide patients regarding treatment options, hospital facilities, estimated costs, and treatment timelines.
-
Coordinate teleconsultations between patients and doctors.
-
Ensure excellent patient experience throughout the treatment journey.
-
Collect and review medical records for specialist evaluation.
-
Coordinate appointments, admissions, investigations, surgeries, and discharge procedures.
-
Liaise with doctors, nursing staff, and other departments to ensure timely services.
-
Maintain accurate patient records and documentation in the hospital management system.
-
Assist patients with medical visa invitation letters and related documentation.
-
Coordinate airport transfers, hotel accommodations, local transportation, and interpreter services.
-
Provide assistance to patients and attendants upon arrival and during their stay.
-
Ensure smooth admission and discharge processes.
-
Build strong relationships with international patients, embassies, facilitators, insurance companies, and referral partners.
-
Address patient concerns, complaints, and service issues promptly and professionally.
-
Monitor patient satisfaction and implement service improvement initiatives.
-
Maintain regular follow-up with patients after treatment completion.
-
Assist in developing international patient referral networks.
-
Support international marketing campaigns, exhibitions, and medical tourism initiatives.
-
Generate reports on patient inquiries, conversions, revenue, and patient satisfaction metrics.
-
Identify opportunities to enhance international patient services and increase patient inflow.
