A Telecaller is responsible for contacting schools, teachers, booksellers, distributors, and other prospective customers to promote the publishing house’s books, generate leads, take orders, and provide follow-up support.
Key Responsibilities
- Make outbound calls to schools, teachers, principals, booksellers, distributors, and potential customers.
- Introduce and explain the company’s textbooks, workbooks, supplementary books, and other educational products.
- Generate new sales leads and identify potential customers.
- Follow up on leads provided by the sales and marketing team.
- Fix appointments for sales representatives with schools and institutions.
- Follow up with existing customers regarding book requirements, samples, quotations, and orders.
- Maintain accurate records of calls, leads, customer responses, and follow-up dates.
- Update customer information in CRM, Excel, or company software.
- Coordinate with the sales team regarding promising leads and customer requirements.
- Inform customers about new book releases, revised editions, schemes, discounts, and catalogues.
- Handle basic customer queries and forward technical, editorial, or payment-related issues to the appropriate department.
- Follow up on pending orders and, where required, outstanding payments.
- Work toward daily/weekly calling, lead-generation, appointment, and sales targets.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
