Hiring – Customer Support Executive (CSE)
Company: Teleperformance (TP)
Job Role
Customer Support Executive (Voice/Chat/Email)
Location: Mohali
Employment Type: Full-time
Job Summary
Teleperformance is hiring Customer Support Executives to provide exceptional customer service by handling customer queries through voice, chat, or email support. The ideal candidate should possess excellent communication skills, a customer-centric attitude, and the ability to resolve customer concerns efficiently.
Key Responsibilities
- Handle customer queries via inbound/outbound calls, chat, or email.
- Resolve customer complaints and provide accurate information.
- Ensure high customer satisfaction by delivering excellent service.
- Maintain quality standards and achieve performance metrics (KPIs).
- Document customer interactions accurately in the CRM system.
- Escalate unresolved issues to the appropriate department.
- Follow company policies and compliance guidelines.
Eligibility
- Minimum Qualification: 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Good communication skills in English (and Hindi for domestic processes).
- Basic computer knowledge.
- Willingness to work in rotational shifts.
Required Skills
- Excellent communication skills.
- Customer service orientation.
- Problem-solving ability.
- Basic computer proficiency.
- Team player with a positive attitude.
Benefits
- Attractive Salary Package
- Performance Incentives
- Paid Training
- Career Growth Opportunities
- PF, ESI & Other Benefits
- Cab Facility (Process Dependent)
Contact
Interested candidates can call or WhatsApp: 8340231997
Apply Now! Immediate Joiners Preferred.
Pay: ₹20,489.35 - ₹36,345.32 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
