Job Description – Back Office / Order Processing ExecutiveKey Responsibilities
- Process customer Purchase Orders (POs) accurately in the ERP system.
- Verify customer details, pricing, GST, delivery addresses, and product specifications before order processing.
- Coordinate with Sales, Purchase, Warehouse, Logistics, and Accounts teams for smooth order execution.
- Prepare Sales Orders, Delivery Challans, Invoices, and other required documents.
- Follow up with vendors and warehouses to ensure timely dispatch and delivery.
- Track order status and proactively update customers and the sales team.
- Resolve customer queries related to orders, deliveries, invoices, and dispatch status.
- Maintain accurate records of customer orders and documentation.
- Coordinate with courier and transport partners for dispatch and shipment tracking.
- Ensure customer Service Level Agreements (SLAs) and delivery timelines are met.
- Handle customer complaints and coordinate internally for quick resolution.
- Support tender documentation, quotations, and contract-related documentation whenever required.
- Prepare daily, weekly, and monthly MIS reports on orders, pending deliveries, billing, and customer status.
- Maintain confidentiality of customer pricing and business information.
- Ensure compliance with company processes and quality standards.
Required Skills
- Excellent communication and coordination skills.
- Strong follow-up and problem-solving ability.
- Good knowledge of MS Excel, Word, and Outlook.
- Experience working with ERP software (Busy, SAP, Tally, Oracle, or similar).
- Good understanding of GST, invoices, purchase orders, and logistics.
- Ability to manage multiple customer orders simultaneously.
- High attention to detail and accuracy.
- Customer-focused approach with positive attitude.
Qualifications
- Graduate in Commerce, Business Administration, or any discipline.
- 1–3 years of experience in Back Office, Order Processing, Customer Support, or Operations.
- Experience in B2B corporate supply or office stationery industry will be preferred.
Key Performance Indicators (KPIs)
- Order processing accuracy.
- On-time order execution.
- Customer satisfaction.
- Timely invoicing.
- Pending order reduction.
- MIS reporting accuracy.
- Internal coordination efficiency.
Working Hours
- Monday to Saturday
- 9:30 AM to 7:30 PM
Preferred Candidate
- Positive attitude and willingness to learn.
- Strong organizational and multitasking skills.
- Ability to work under pressure and meet deadlines.
- Team player with excellent interpersonal skills.
- Experience handling large corporate clients will be an added advantage.
Pay: ₹10,642.74 - ₹30,986.42 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
