We are looking for an enthusiastic and detail-oriented E-commerce Executive to manage and support online sales operations for our jewellery business. The candidate will be responsible for product listings, website updates, order management, customer coordination, marketplace operations, and ensuring a seamless online shopping experience.
Key Responsibilities:
- Manage and update product listings across website and online marketplaces.
- Upload jewellery catalogues including product descriptions, pricing, specifications, and images.
- Coordinate with inventory and showroom teams for stock availability and order fulfilment.
- Process and monitor online orders from placement to delivery.
- Ensure product data accuracy and maintain catalogue hygiene.
- Handle customer inquiries related to products, order status, exchanges, and support.
- Coordinate with logistics partners for timely dispatch and delivery.
- Monitor website performance and suggest improvements in user experience.
- Support promotional campaigns, festive offers, and digital marketing activities.
- Prepare daily, weekly, and monthly sales and order reports.
- Manage returns, cancellations, and customer feedback.
- Work closely with design and marketing teams for banners, campaigns, and product launches.
- Track marketplace performance and sales trends.
Required Skills:
- Experience in E-commerce operations (preferably jewellery or retail industry).
- Knowledge of online marketplaces and website management.
- Good communication and coordination skills.
- Basic understanding of inventory management and order processing.
- Proficiency in MS Excel and reporting.
- Attention to detail and customer-focused approach.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
