Service Engineer
As a Service Engineer at Madhu's Garage Equipments, you will be responsible for providing field services including repair, maintenance, and installation of automotive workshop equipment such as wheel aligners, balancers, changers, 2-post lifts, and other garage equipment. You will work closely with customers to ensure their equipment operates efficiently, minimizing downtime and optimizing performance.
Job Responsibility:
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Perform on-site repair, maintenance, and troubleshooting of wheel aligners, balancers, changers, 2-post lifts, and other garage equipment.
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Conduct diagnostic tests to identify equipment malfunctions and determine appropriate solutions.
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Ensure timely completion of service calls and adherence to service schedules.
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Install new equipment and conduct commissioning procedures to ensure proper functionality.
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Provide training to customers on the operation and maintenance of newly installed equipment.
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Provide technical assistance to customers over the phone or through remote troubleshooting tools.
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Offer guidance on equipment operation, troubleshooting techniques, and preventive maintenance procedures.
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Establish and maintain positive relationships with customers, addressing their inquiries and concerns promptly and professionally.
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Collaborate with the sales and customer service teams to address customer needs effectively.
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Maintain accurate records of service activities, including service reports, work orders, and parts usage.
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Submit timely reports on service activities, including completed tasks, parts used, and customer feedback.
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Adhere to company and industry standards for quality, safety, and compliance.
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Follow proper safety protocols and procedures while performing service activities
