Experience: 8–14 Years
Role: Salesforce Solution Architect
Focus Area: Service Cloud & Agentforce
Employment Type: Full-Time
Job Summary
We are looking for an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale, enterprise Salesforce implementations, with a strong focus on Salesforce Service Cloud and Agentforce.
The ideal candidate will be a hands-on technical architect responsible for end-to-end solution design, architecture governance, integration strategy, and technical delivery. The role requires strong expertise in Salesforce architecture, service operations, AI-enabled solutions, security, data modeling, and enterprise integrations.
Key ResponsibilitiesSolution & Technical Architecture
- Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations.
- Design scalable solutions covering data models, security, sharing, integrations, automation, and system architecture.
- Evaluate configuration vs. customization and follow a configuration-first, platform-native approach.
- Architect Case Management, Omni-Channel, Service Console, Knowledge, Flows, and automation solutions.
- Establish architecture standards, governance, and Salesforce best practices.
Agentforce & AI
- Design and implement Agentforce-powered service experiences.
- Define Agentforce topics, actions, grounding strategies, and AI-assisted workflows.
- Design human-in-the-loop processes, AI guardrails, and reliable customer service experiences.
- Advise stakeholders on the appropriate use of Agentforce and Generative AI within service transformation initiatives.
Technical Delivery & Governance
- Lead architecture reviews, technical walkthroughs, and solution sign-offs.
- Guide and mentor Salesforce developers and technical consultants.
- Define integration architecture using REST/SOAP APIs, middleware, platform events, and event-driven patterns.
- Ensure solutions meet performance, scalability, security, and data governance requirements.
- Support Salesforce DevOps, CI/CD, release management, and environment strategy.
Stakeholder Management
- Act as the primary technical point of contact for clients, architects, BAs, and delivery teams.
- Translate business requirements into detailed technical and solution architecture designs.
- Present architecture decisions, technical options, and trade-offs to senior stakeholders.
- Collaborate with Project and Delivery Managers to ensure technical feasibility and successful delivery.
Required Skills & Experience
- 8–14 years of overall IT experience with significant experience in Salesforce architecture.
- Strong experience designing and delivering enterprise-scale Salesforce Service Cloud implementations.
- Hands-on experience with Salesforce Agentforce or Salesforce AI/agentic capabilities.
- Strong expertise in:
- Salesforce Service Cloud
- Case Management & Omni-Channel
- Service Console & Knowledge
- Agentforce
- Apex & Lightning Web Components (LWC)
- Salesforce Flows & Automation
- Platform Events
- Data Modeling
- Sharing & Security Architecture
- Governor Limits
- REST/SOAP APIs
- Middleware / MuleSoft or equivalent
- Strong understanding of enterprise integration and event-driven architecture.
- Experience leading technical teams and owning architecture decisions throughout the complete SDLC.
- Strong knowledge of Agile delivery, CI/CD, Salesforce DevOps, and release management.
- Excellent communication and stakeholder management skills.
Preferred / Nice to Have
- Salesforce Application Architect / System Architect certification track.
- Salesforce Agentforce Specialist or AI Associate certification.
- Experience with Experience Cloud, MuleSoft, or Data Cloud.
- Experience in contact center modernization or omnichannel transformation programs.
- Exposure to BFSI, Life Sciences, Retail, or other regulated industries.
Certifications – Good to Have
- Salesforce Application Architect / System Architect
- Salesforce Service Cloud Consultant
- Salesforce Agentforce Specialist
- Salesforce AI Associate
- Salesforce Integration Architect
Ideal Candidate
A strong hands-on Salesforce Architect who can combine deep technical expertise with enterprise architecture skills, lead development teams, engage senior stakeholders, and design modern Service Cloud + Agentforce solutions that are scalable, secure, and maintainable.
Pay: ₹100,000.00 - ₹150,000.00 per month
Benefits:
Work Location: In person
