A Telecaller is responsible for communicating with existing and potential customers over the phone to promote products or services, answer inquiries, generate leads, and maintain customer relationships. The role requires strong communication skills, a customer-focused approach, and the ability to achieve sales or service targets.
Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Explain products, services, and offers clearly.
- Answer customer questions and resolve basic concerns.
- Generate and qualify sales leads.
- Follow up with customers and maintain regular communication.
- Record call details and update customer information in CRM or databases.
- Meet daily, weekly, or monthly call and sales targets.
Required Skills:
- Excellent verbal communication.
- Persuasive and confident speaking ability.
- Good listening and problem-solving skills.
- Basic computer and MS Office knowledge.
- Ability to work under targets and deadlines.
- Patience and a positive attitude.
Qualifications:
- Minimum 10+2 or graduate (depending on the employer).
- Freshers and experienced candidates may apply.
- Prior experience in telecalling, telesales, or customer service is an advantage.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
