AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As AHEAD Consulting & Services (ACS) continues to strengthen the client experience, the Customer Assurance Program (Client360) enables consistent delivery governance by translating EWA, CSAT, survey, and project health data into decisions that improve delivery quality and ensure we are delivering the best client experience.
The Senior (Sr.) Analyst role blends analysis with operational execution—owning recurring reporting, EWA updates and management, survey follow-up, CSAT follow-up, and action tracking—while enabling (not owning) delivery teams’ remediation work. The role applies structured problem solving and critical thinking to dig into project health data, identify discrepancies across EWA, CSAT surveys, and project health flags, and translate ambiguous delivery issues into clear problem statements, root-cause analysis, and scalable process improvements. The Sr. Analyst partners with PMO, Quality, Practices, Services Operations, and Shared Services to surface insights and risks, elevate concerns through reporting, support newsletter content, and improve compliance and data hygiene across assurance processes.
This role is based in India and works closely with US-based stakeholders; reliable overlap with US time zones is required.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
