Job Title: Client Relationship Executive
Department: Sales & Marketing
Location: Mumbai
Job Summary
We are looking for a dynamic and customer-focused Client Relationship Executive to build and maintain strong relationships with existing and prospective clients. The role involves generating sales, understanding customer requirements, promoting company products, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Develop and maintain strong relationships with clients.
- Generate sales through regular client interactions and follow-ups.
- Identify new business opportunities and potential customers.
- Present and promote company products to clients.
- Handle customer inquiries, complaints, and service requests professionally.
- Achieve monthly and annual sales targets.
- Maintain accurate records of customer interactions and sales activities.
- Coordinate with internal teams to ensure timely delivery and customer satisfaction.
- Conduct market research and provide feedback on customer preferences and competitor activities.
- Prepare sales reports and update management on business development activities.
Required Skills
- Excellent communication and interpersonal skills.
- Strong negotiation and relationship-building abilities.
- Sales-oriented mindset with customer service skills.
- Ability to work independently and achieve targets.
- Good knowledge of MS Office and CRM software.
Qualification
- Graduate in any discipline.
- Experience in Sales, Client Servicing, Business Development, or Customer Relationship Management preferred.
Key Performance Indicators (KPIs)
- Sales Revenue Achievement
- New Client Acquisition
- Customer Retention Rate
- Client Satisfaction Score
- Follow-up and Conversion Rate
- Collection and Payment Follow-up Efficiency
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
