Provide smooth transition from sales to deployment and after-sales support
Role Description
- Support and incidence management
- Manage product support portal & prioritize bugs
- Respond to and follow through incident requests and tickets in a timely and proactive manner
- Work with the development team to communicate defects and provide details related to the steps associated with each defect
- Diagnose and troubleshoot product questions and issues for internal and external customers
- Quality Assurance and Testing
- Identify key trends from customer concerns to recommend product support improvements
- Gather technical requirements and create test cases and test scripts to ensure quality performance
- Gather non-technical requirements and create test cases and test scripts (i.e front end testing, user experience, pre-UAT)
- Execute test plans and produce test summary reports
- Create and support the development of education module, technical documentation, help articles and instructional guides to educate end-users on how to use the product
- Ensure a smooth transition from sales to deployment
- Define user stories, quality attributes, external interfaces, constraints and other non-functional requirement (User Requirements)
- Translate business requirement to product backlog
- Work closely with UX and Engineering teams regionally
- Prepare and/or Review product releases and installers for customers.
- Attend and handle customer enquiries, issues, complaints and feedback
- Any other assigned tasks and responsibilities
While Applying, Tell Us
- Why do you want to join Inspire-Tech?
- How would your past experience help you excel in this role?
