Job Description:
POSITION SUMMARY:
- She primarily focuses on the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner.
- Achieving customer satisfaction and room revenue goals while taking guests through the booking process.
Roles and Responsibilities
- Courteously and promptly handle all reservation requests on the telephone and email
- Listen effectively to the customer and capture relevant information
- Ask relevant questions to understand the customers requirement and answer customer queries
- Well informed of the Hotel facilities and packages
- Maintain correspondence for each reservation request as per date and month
- Take notes during the call and feed data into the database
- Follow confirmation schedules as per instruction
- Make necessary amendments to a guest booking
- Handling and managing reservations process
- Familiarity with Hotel Reservations software - IDS
- Monitor room booking for multiple location
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests.
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Handle group bookings as well as end to end reservations processes
- Check arrival list for next day arrival bookings
- Work closely with Front Desk and other departments, to ensure guest requirements are met
- Perform any other duties as assigned by management
Desired Candidate Profile
- Good verbal and written communication skills
- Must be able to fluently speak English and Hindi
- A good listener and passionate about helping people
- Highly organized
- Able to prioritize & multitask
- Able to learn and adapt
- Able to work on a flexible schedule
- Prior experience in Hotel Front Office, customer service/support roles.
Pay: ₹22,000.00 - ₹24,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid time off
Application Question(s):
- Can you join on immediate basis ?
- Comfortable travelling to Andheri for on job location ?
- Are you comfortable to work on fixed term contract ?
Work Location: In person
