Tech Guru Store (techgurustore.in) is the e-commerce arm of Tech Guru IT Solutions, Nehru Place, New Delhi. We sell laptops, desktops, servers, networking equipment, CCTV and licensed software online in four graded conditions — Brand New, Open Box, Refurbished and Used — to businesses and individual customers across India.
We are hiring a Store Operations Manager to own everything that happens after a customer places an order. This is the most senior operations role in the business and reports directly to the Founder, with five direct reports.
Key responsibilities:
- Own the order-to-dispatch SLA and run the daily open-order board; target 95%+ same-day dispatch for orders confirmed before 15:00.
- Own inventory accuracy across warehouse and counter — cycle counts, adjustments and serial-number discipline; target 99%+ accuracy.
- Lead a team of five covering procurement, QC and refurbishment, warehouse and dispatch, customer support and returns.
- Approve inventory adjustments, credit notes and refunds within authority limits.
- Manage courier partner performance: cost per shipment, transit time, RTO and damage rates.
- Reconcile Zoho Commerce orders against Zoho Inventory daily, and Zoho Inventory against Zoho Books monthly.
- Write and maintain the SOP handbook for every operations and support process.
We are looking for someone who has personally owned a dispatch SLA and an inventory accuracy number and can quote their last figures. Experience with serialised, high-value stock is a strong advantage.
Keywords :-Ecommerce Operations, Operations Manager, Inventory Management, Order Fulfilment, Warehouse Management, Dispatch, Zoho Inventory, Supply Chain, Ecommerce Manager, IT Hardware, Reverse Logistics, SLA Management
Mandatory Key Skills (atleast 1) :- E-commerce Operations · Inventory Management · Order Fulfilment · Zoho Inventory (or Unicommerce / Increff / Tally) · Team Management · Dispatch & Logistics · Vendor Coordination · Serial-number level stock tracking
Work Experience Required :- 5 – 8 years (minimum 2 years managing a team)
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
