Customer Care Executive – Job Description
Job Title: Customer Care Executive
Job Summary:
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring customer satisfaction through effective communication and support.
Key Responsibilities
- Respond to customer queries via phone, email, chat, or social media.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved.
- Provide information about products, services, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Meet customer service performance targets and quality standards.
- Build and maintain positive customer relationships.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Good listening and interpersonal skills.
- Basic computer proficiency and familiarity with CRM software.
- Ability to work under pressure and handle multiple tasks.
- Customer-focused attitude and professional demeanor.
Qualifications
- High school diploma or bachelor's degree (preferred).
- Previous experience in customer service, call centers, or related roles is an advantage.
- Proficiency in English and local languages (if required).
Pay: ₹12,000.00 - ₹30,000.00 per month
Work Location: In person
