Job Title: Chat Support Executive
Job Type: Full-Time
Location: Karelibaug, Vadodara
About the Role:
We are looking for a detail-oriented Chat Support Executive to manage real-time customer inquiries via live chat and messaging platforms. You will be the primary point of contact for resolving customer issues efficiently and maintaining high customer satisfaction levels.
Key Responsibilities:
- Handle live chat interactions, answering customer queries accurately and professionally.
- Troubleshoot account, product, or order issues while keeping response times under [e.g., 60 seconds].
- Escalate complex technical or billing issues to senior teams using standard ticketing tools.
- Maintain a standard of service that reflects our brand's voice and customer satisfaction standards.
Mandatory Requirements:
- Experience: 1–3 years in non-voice customer support, chat support, or ticketing systems.
- Typing Speed: Minimum 45+ WPM with 90%+ accuracy.
- Communication: Excellent written English grammar, spelling, and tone.
Pay: ₹15,000.00 - ₹35,000.00 per month
Application Question(s):
- Are you located in Vadodara?
- Do you have good typing speed?
Work Location: In person
