Senior Executive

Job details

Job Description: Primary Responsibilities :

Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.
Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.
Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.
Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.
Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics.
Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.

Responsibilities: Primary Responsibilities :

Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.
Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.
Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.
Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.
Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics.
Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.

Qualifications: Eligibility Criteria and Competencies :

Educational Background: Bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
Experience: Minimum of 3 years of experience in cash application, accounts receivable, or a related financial role.
Experience in Workday, CORA would be an added advantage
Familiarity with Lean or Six Sigma methodologies for process improvement
Strong data analysis skills with the ability to identify patterns, trends, and root causes of payment discrepancies.
Exceptional attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines independently.

Experience in identifying process inefficiencies and implementing improvements; ability to create and document workflows.