- Supervise the daily operations of the Reservations Department.
- Oversee room reservations received via phone, email, website, OTAs, and travel agents.
- Ensure all reservations are processed accurately and in a timely manner.
- Monitor room inventory, availability, and occupancy to optimize room sales and revenue.
- Coordinate with Front Office, Sales & Marketing, Revenue Management, Housekeeping, and Finance to ensure smooth guest arrivals and departures.
- Review daily arrivals, VIP bookings, group reservations, and special requests.
- Train, mentor, and guide reservation team members to maintain high service standards.
- Monitor reservation quality, response times, and guest satisfaction.
- Handle reservation escalations, guest complaints, and booking discrepancies professionally.
- Ensure rate parity and correct implementation of promotional offers and packages.
- Maintain and update guest profiles, booking records, and reservation reports.
- Prepare daily, weekly, and monthly reservation and occupancy reports for management.
- Assist in forecasting occupancy and revenue.
- Ensure compliance with hotel policies, SOPs, and data confidentiality standards.
- Work closely with the Revenue and Sales teams to maximize room revenue and occupancy.
Pay: ₹25,000.00 - ₹29,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
