· Bachelor's Degree.
· 3+ years of experience in L1 Support of Managed Services / Application (Mobile & Web) Support.
· 2+ years of experience in Mobile App Support.
· Good hands-on experience in Customer-Centric Support.
· Ability to differentiate between application & platform issues and proven track record of taking them to closure.
Preferred
· Basic understanding of IoT products & services.
· Experience in:
o AWS
o NoSQL Database (DynamoDB preferred)
o Trouble Ticketing Tools (Salesforce, Jira & Jira Service Management preferred)
· Hands-on experience on New Relic and AWS CloudWatch tools.
· Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage.
· ITIL Certification.
Pay: ₹400,000.00 - ₹900,000.00 per year
Work Location: In person
