Customer Support, Success & Sales Executive (Australian Shift)
Location: Remote / Office-Based (as applicable)
Job Type: Full-Time
Working Hours: Aligned with Australian Business Hours
About the Role: We are seeking a proactive, customer-focused professional to support our Australian clients during Australian working hours. This role combines Customer Support, Customer Success, and Sales responsibilities to ensure an exceptional user experience while driving customer engagement and conversions.
Key Responsibilities
Customer Support
- Serve as the primary point of contact for Australian customers via WhatsApp (calls and messages) and RingCentral.
- Assist users with troubleshooting, workflow guidance, and help center resources.
- Identify and report bugs, coordinating with the development team for timely resolutions.
- Provide regular updates to customers regarding issue status and resolutions.
Customer Success
- Conduct onboarding demonstrations for new users (30–45 minutes).
- Follow up after demos to ensure users understand next steps and platform usage.
- Assist customers with premium trial activations and account setup.
- Build strong customer relationships and maintain high satisfaction levels.
Sales & Lead Conversion
- Engage newly registered users and schedule product demonstrations.
- Execute cold outreach campaigns through email and WhatsApp when appropriate.
- Follow up with leads generated through expos, events, and marketing campaigns.
- Support conversion goals and contribute to monthly sales KPIs.
- Maintain accurate records of leads, customer interactions, and conversion activities in the CRM system.
Internal Collaboration
- Communicate recurring customer issues and feature requests to the product and development teams.
- Gather and document customer feedback to support product improvements.
- Share customer insights with the marketing team to enhance campaigns and messaging.
Requirements
- Minimum 2 years of experience in Customer Support, Customer Success, Sales, or a similar customer-facing role.
- Excellent verbal and written English communication skills.
- Strong problem-solving and troubleshooting abilities.
- Tech-savvy with the ability to resolve basic operational and software-related issues.
- Experience using WhatsApp, email, CRM platforms, and helpdesk systems.
- Ability to work independently in a fast-paced environment.
- Strong organizational and time-management skills.
- Prior experience supporting international customers is an advantage.
Apply today and help us deliver exceptional customer experiences while driving business growth.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Application Question(s):
- Kindly mention your Current CTC, Expected CTC and Notice period.
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Work Location: In person
