Job Description – Travel Executive (Flight Ticketing & Customer Support)
About Us:
Adotrip is a visionary venture, recognised by the Ministry of Tourism, Government of India, as a Certified Tourism Service Provider (Experienced) and an official partner with the Government of Himachal Pradesh. We are pioneers in redefining the way India travels with elite, bespoke luxury experiences. This accreditation, granted under the NIDHI initiative (ID: EDL001958), reflects our commitment to transparency, excellence, and the highest standards of service in the Indian tourism industry.
Company: Adotrip.com Pvt. Ltd.
Location: Kirti Nagar (Work from Office)
Department: Travel Operations
Experience: 2–4 Years
Employment Type: Full-time
About the Role
Adotrip is looking for a customer-focused Travel Executive with expertise in Amadeus GDS, flight ticketing, and reservations. The ideal candidate should possess excellent communication and customer service skills to deliver a seamless travel experience while efficiently managing domestic and international flight bookings.
Key Responsibilities
- Handle domestic and international flight bookings using Amadeus GDS.
- Issue, reissue, cancel, and process refunds for airline tickets.
- Interact with customers via phone, email, and chat to understand their travel requirements.
- Provide accurate flight options, fare quotations, and travel itineraries.
- Assist customers with booking modifications, rescheduling, cancellations, and special requests.
- Resolve customer queries and complaints professionally while ensuring high customer satisfaction.
- Coordinate with airlines and travel partners for booking confirmations and issue resolution.
- Ensure compliance with airline fare rules, ticketing procedures, and travel policies.
- Maintain accurate booking records and prepare operational reports.
- Deliver prompt, courteous, and personalized customer service throughout the travel journey.
Required Qualifications & Skills
- Graduate in any discipline.
- 2–4 years of experience in flight ticketing and travel operations.
- Hands-on experience with Amadeus GDS is mandatory.
- Strong knowledge of domestic and international airline ticketing, fare rules, refunds, reissues, and cancellations.
- Excellent verbal and written communication skills.
- Strong customer interaction and relationship management skills.
- Ability to handle customer concerns with patience, professionalism, and empathy.
- Good problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and manage multiple bookings simultaneously.
- Proficiency in MS Office (Excel, Word, Outlook).
Preferred Skills
- Experience with Galileo or Sabre GDS will be an added advantage.
- Knowledge of visa assistance and travel insurance is desirable.
- Strong organizational skills with keen attention to detail.
- Positive attitude and a customer-first approach.
What We're Looking For
- Customer-centric mindset with a passion for delivering exceptional service.
- Strong interpersonal and communication skills.
- Ability to build trust and maintain positive customer relationships.
- Quick learner with excellent multitasking abilities.
- Team player with a proactive and solution-oriented approach.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
