What will your role look like
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Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.
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Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.
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Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
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Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications.
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Design modern and intuitive user experiences using UI Builder and the ServiceNow Experience framework.
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Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.
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Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations.
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Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.
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Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.
Why you will love this role
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Opportunity to architect and deliver enterprise-scale ServiceNow transformations.
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Work with advanced ServiceNow platform capabilities including ITOM, CSM, and UI Builder.
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Collaborate with cross-functional teams to influence platform architecture and strategy.
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Engage in complex integration and automation initiatives across enterprise systems.
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Play a key role in shaping and optimizing enterprise digital workflows on ServiceNow.
We would like you to bring along
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10+ years of IT experience with strong ServiceNow platform expertise.
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Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).
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Hands-on experience in ServiceNow custom development and platform configuration.
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Strong experience designing and implementing ServiceNow integrations using REST, SOAP, IntegrationHub, and middleware tools.
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Experience building user interfaces using UI Builder and ServiceNow Experience framework.
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Strong understanding of ServiceNow architecture, platform capabilities, and best practices.
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Experience delivering solutions within Customer Service Management (CSM).
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Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.
Required Certifications
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ServiceNow Certified System Administrator (CSA)
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ServiceNow Certified Application Developer (CAD)
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ServiceNow Certified Implementation Specialist – ITSM (CIS ITSM)
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ServiceNow Certified Implementation Specialist – ITOM (CIS ITOM)
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ServiceNow Certified Implementation Specialist – Integrations (CIS Integrations)
