Roles and Responsibilities:
- Handle inbound and outbound calls related to technical issues and customer complaints.
- Troubleshoot internet connectivity, Wi-Fi, router, modem, ONT/ONU and broadband-related issues.
- Provide remote technical support and guide customers through troubleshooting steps.
- Diagnose issues related to FTTH, GPON, fiber connectivity and network configuration.
- Create, update and close service tickets/complaints in the system.
- Coordinate with the NOC, field engineers and technical teams for unresolved issues.
- Monitor pending complaints and ensure timely resolution within defined TAT.
- Maintain proper records of customer complaints, resolutions and technical activities.
- Escalate recurring or critical technical issues to the concerned team.
- Follow up with customers to confirm issue resolution and customer satisfaction.
Interested candidate's can share their resume/CV's on [email protected]/8253071086
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
