Job Title: Client Servicing Manager / Brand Account Manager
Location: Thane (On-site)
Experience: 2–5 Years
Industry: Digital Marketing / Creative Agency
About the Role
We are looking for a proactive and client-focused Client Servicing / Brand Account Manager who will act as the key link between clients and internal teams. The ideal candidate will manage brand accounts, drive integrated marketing initiatives, and ensure excellent client satisfaction while delivering impactful results.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Build strong, long-term relationships with clients through effective communication and trust.
- Understand client business objectives and translate them into clear brand and marketing strategies.
- Plan, execute, and manage integrated marketing and brand campaigns.
- Coordinate with internal teams (creative, content, media, performance, video, etc.) to ensure timely and high-quality delivery.
- Track campaign performance and analyze market trends, consumer insights, and competitor activity.
- Prepare regular reports, presentations, and performance reviews for clients.
- Share insights, recommendations, and improvement plans based on campaign data.
- Ensure adherence to timelines, budgets, and scope of work.
- Identify opportunities for account growth, upselling, and cross-selling services.
- Handle client feedback, concerns, and escalations professionally.
Required Qualifications & Skills
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- 2–5 years of experience in Client Servicing, Brand Management, or Account Management.
- Prior experience in a Digital Marketing / Advertising / Creative Agency preferred.
- Strong understanding of digital marketing campaigns and brand strategy.
- Excellent communication, presentation, and interpersonal skills.
- Strategic thinker with strong problem-solving abilities.
- Ability to multitask and thrive in a fast-paced agency environment.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Familiarity with marketing analytics and reporting tools is a plus.
What We Offer
- Exposure to diverse brands and industries.
- A collaborative and growth-driven agency environment.
- Opportunities to work on integrated and innovative campaigns.
- Learning, development, and career growth opportunities.
Job Type: Full-time
Pay: ₹35,000.00 - ₹55,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Education:
Location:
- Thane District, Maharashtra (Preferred)
Work Location: In person
